Refund & Return Policy

Can I get a refund?

Refunds are available under the following conditions:

1.Cancellable Orders:

          (a) Within 12 hours of ordering (if the package has not been dispatched): Full refund with no transaction fee.

           (b) After 12 hours of ordering (if the package has not been dispatched): Cancellation is still possible, but a 10% transaction fee will apply, and the remaining amount will be refunded.

2.Unreceived Orders:

           (a) Correct address, but package not received for an extended period: A refund will be issued after verification and agreement with customer support.

           (b) Partial items missing from a multi-item order: A refund for the missing items will be issued after verification and agreement with customer support.

3.Post-Receipt Issues:

            (a) Damaged product: Submit photos to customer support for verification, and a refund will be issued upon agreement.

            (b) Defective product: Submit photos to customer support for verification, and a refund will be issued upon agreement.

            (C) Change of mind (product and packaging are unused and in resalable condition): Submit photos to customer support for verification, and a return/refund will be processed upon agreement.

For any issues, please contact our support team with relevant details (e.g., photos, order number) for prompt assistance.

To prioritize health and safety and avoid potential cross-contamination risks from resale, we generally do not encourage returns. However, if your item arrives damaged or defective, please contact our customer service to request a refund or replacement.

Return Conditions

  1. You may contact us within 3 days of receiving the item if you are not satisfied.
  2. Returns are only accepted for items in unused condition with original packaging intact—unused, unaltered, and undamaged.
  3. Returns shipped without prior confirmation from customer service will not be accepted.
  4. Return shipping costs are the customer’s responsibility and are non-refundable. Cash on Delivery (C.O.D) returns are not accepted.
  5. Refunds are issued only after the returned item is received and verified by our warehouse to be in resalable condition.

Return Process

  1. Contact customer service to indicate which item(s) you wish to return and the reason. Returns may only proceed after confirmation from support.
  2. Repackage the item securely in its original packaging and ship it to the address provided by customer service.
  3. Provide a valid tracking number or link within 48 hours after shipping.
  4. Once the returned package is received and inspected, we will process a refund or exchange within 3 business days.

Refund Details

  • After the returned item is confirmed by our warehouse to be eligible for resale, customer service will proceed with your refund.
  • The refund will be issued to the original payment method used for the purchase.
  • Please allow 2-3 business days for the refund to be processed and reflected in your account.

We appreciate your understanding of this policy, which helps us protect the well-being of all customers.